Safety Standards

Overview

Verify is a face verification platform designed to help users confirm the identity of people they interact with online. We are committed to maintaining a safe environment for all users. Our platform is designed for adults aged 16 and older (17+ on Apple platforms) and implements multiple layers of protection to prevent misuse and protect our community.

Age Requirements & Restrictions

• Users must be at least 16 years of age to use Verify (17+ on Apple App Store).
• The app is rated 18+ on the Google Play Store.
• We do not knowingly collect or process data from users under the age of 16.
• If we discover that a user is under the minimum age, their account will be immediately terminated and all associated data deleted.
• Age verification is enforced during the registration process via date-of-birth collection.

Content Moderation Policies

Verify employs a multi-layered approach to content moderation:

• Automated Detection: All uploaded photos are processed through facial recognition technology. Images that do not contain valid faces are rejected automatically.
• Face Blocklist: A curated blocklist prevents known bad actors and flagged face encodings from being used on the platform.
• Admin Review: Our moderation team reviews flagged content, suspicious activity patterns, and user reports within 24 hours.
• Chat Monitoring: Messages exchanged through the platform's chat feature are subject to moderation review when reported.
• Anonymous Design: Users cannot see each other's personal details. All interactions are mediated through the platform to prevent harassment.

Prohibited Content & Behavior

The following content and behaviors are strictly prohibited on Verify:

• Child Sexual Abuse Material (CSAM): Any content depicting minors in a sexual context. We have zero tolerance and will immediately report to relevant authorities (NCMEC, local law enforcement).
• Exploitation of Minors: Any attempt to use the platform to contact, groom, or exploit minors in any way.
• Harassment & Threats: Threatening, abusive, or harassing messages sent through the chat feature.
• Non-consensual Imagery: Uploading intimate images of another person without their consent.
• Stalking or Doxxing: Using the platform to track, stalk, or reveal someone's personal information.
• Impersonation: Creating accounts or uploading photos to impersonate another person.
• Spam & Fraud: Using the platform for commercial spam, phishing, or fraudulent purposes.
• Hate Speech: Content promoting violence or hatred based on race, ethnicity, gender, sexual orientation, religion, or disability.

Reporting & Blocking Mechanisms

We provide multiple ways for users to report safety concerns:

• In-App Reporting: Users can report inappropriate content or behavior directly through the app's contact form, accessible from Settings.
• Face Blocking: Users can flag faces they recognize as belonging to blocked individuals. Administrators can add faces to a global blocklist.
• Match Dismissal: Users can dismiss any match they find concerning, removing it from their view permanently.
• Email Reports: Users can email safety concerns to support@verifytwice.com at any time.
• Response Time: All safety reports are reviewed within 24 hours. Critical reports involving minors or imminent danger are prioritized for immediate review.

Enforcement Actions

Violations of our safety standards result in the following actions, depending on severity:

1. Warning: First-time minor violations may result in a written warning.
2. Temporary Suspension: Repeated or moderate violations result in temporary account suspension with documented reason.
3. Permanent Ban: Severe violations (including any CSAM, exploitation, or threats) result in immediate permanent account termination.
4. Device Restriction: Banned users are blocked at the device level to prevent re-registration.
5. Data Deletion: Upon account termination, all user data including photos, face encodings, and chat history are permanently deleted.
6. Law Enforcement Cooperation: We cooperate fully with law enforcement agencies and will report illegal activity, particularly any involving the exploitation of minors.

User Data Protection

• Biometric Data: Face encodings (biometric data) are processed with explicit user consent and stored securely. Users can request deletion at any time.
• Zero-Trust Architecture: Our platform follows zero-trust security principles with row-level security on all database tables.
• Data Retention: Activity logs are retained for 12 months. User data is deleted promptly upon account deletion request.
• Privacy by Design: The platform is designed so that users cannot see each other's personal information, photos, or identifying details unless explicitly matched.